Products can be returned or exchanged within 30 days of receipt.
Free shipping on orders over £69.99
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Frequently Asked Questions

 

Welcome to the FAQ section of habikairo (hereinafter “we”).
Here you will find answers to common questions regarding orders, shipping, returns, and website usage.

  1. How can I place an order?
    You can browse our products, add your desired items to the cart, and follow the instructions to complete your online purchase.
    Once payment is confirmed, your order will be processed.

  2. Can I modify my order after placing it?
    If your order has not yet been processed, you may contact us to request a modification.
    Once the order is in preparation or shipping has started, no changes will be possible.

  3. How can I track my order?
    You can track the status of your order via the “Order Tracking” feature on our website or by clicking the link in the shipment confirmation email.

  4. What are the delivery areas?
    Currently, we only deliver within the United Kingdom.
    Shipping to other countries is not available at this time.

  5. What are the delivery times?
    After payment confirmation, your order will be processed within 1–3 business days.
    Delivery is generally expected within 5–10 business days, depending on the address and shipping conditions.

  6. What are the shipping costs?
    Orders equal to or above £69.99 qualify for free shipping.
    For orders under £69.99, the shipping cost is £6.99.
    The exact amount will be displayed at checkout.

  7. Can I cancel my order?
    Orders that have not been processed within 48 hours of purchase may be cancelled.
    If the order is already in preparation, direct cancellation is not possible; you may refuse delivery upon arrival or request a return after receipt.

  8. How can I request a return or exchange?
    Please provide your order number, reason for the request, and any relevant photos.
    We will send you detailed instructions for the return or exchange process.

  9. How is the refund processed?
    Refunds will be issued using the original payment method.
    The estimated timeframe is 1–5 business days, depending on your payment provider.

  10. Do you provide after-sales support?
    Yes, you can contact us for:

  • Order status information

  • After-sales support

  • Return or exchange instructions

  • Website usage guidance

  1. Contact Information
    Address: 6812 30TH AVE S,SEATTLE,WA 98108-3769,United States
    Service Phone: +1 (360) 939-5125
    Service Email: info@habikairo.com
    Service Hours: Monday to Friday, 9:00–18:00 (UTC)